Exclusive Danish designed bicycles custom made to order in Germany

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🇩🇰 DENMARK
🇩🇪 GERMANY
🇪🇺 EUROPE
🇨🇭 SWITZERLAND
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We are celebrating our 20th anniversary 🎉 and therefore offering you 20% off one bicycle purchase, plus FREE SHIPPING. Use the code 20years at checkout. The offer is valid for the first 500 orders placed by private customers.

We are celebrating our 20th anniversary 🎉 and therefore offering you 20% off one bicycle purchase, plus FREE SHIPPING. Use the code 20years at checkout. The offer is valid for the first 500 orders placed by private customers.

Legal entity

Velorbis Ride In Style ApS
Horsekær 8
DK-2765 Smørum
Denmark
VAT No. DK44117509
Email:  [email protected]

We strive to answer inquiries within 24 hours and 5 working days at the latest.

Payments

At Velorbis, you can use the following payment methods:

VISA
MasterCard
Bank transfer (only companies – with bank transfer, the objection scheme does not protect you)

We do not charge card fees.

Reservation of amounts on payment cards:

The amount is reserved immediately if you pay with an international payment card. The money is reserved on your card or account until:

1) we raise the amount when we send the item (except for custom-made bicycles, see below), or
2) until the money is released according to the agreement with your card issuer.

You can read more about the rules for your specific card on your card issuer’s website.

For custom-made bicycle orders, the payment is charged at the time of ordering. A custom-made bicycle has a standard delivery time of 6-10 weeks, and we produce it just for you in your special colour(s), size, and component composition.

Dispatch & Delivery times

Non-custom bicycles: Our stock of bicycles is stored at a remote warehouse in Denmark, and we typically dispatch within 2–5 business days. You also need to add transit time to your overall delivery time. Our courier DSV usually delivers within Europe within 5-8 working days. We only keep a limited number of bikes in stock, so if you’re unsure, you can always check the availability on the product page where you placed your order. If you’ve designed your bike or changed a stock model using our online bike configurator, the delivery times for custom-made bicycles below will apply.

Custom-made bicycles: Your specially designed Velorbis bike is made to order in Germany. The production lead time for custom-made bicycle orders is 6–10 weeks, depending on the season. We also offer “express delivery” on (e-)bikes with a guaranteed production lead time of 4 weeks. You also need to add transit time to the total delivery time. Our courier, DSV, delivers in Europe within 5-8 working days.
Suppose you have ordered an (e-)bike with the “express delivery” option, and we do not dispatch your order within a maximum of 4 weeks. In that case, you are entitled to a refund of the difference between the price of “standard delivery” (6–10 weeks) and “express delivery” for your region.

Let me know if you’d like a version tailored for your webshop or documentation.

Right of cancellation

Here we distinguish between stock bicycles and custom-made bicycles (non-stock bicycles). The following applies to stock bicycles only: You have a 14-day right of withdrawal when you shop with us via the website. The cancellation period expires 14 days after the day you receive your item. If you have ordered several different items in the same purchase, but they are delivered individually, the deadline runs from the day you receive the last item.

The deadline means you have 14 days from receipt to notify us of your intent to cancel your purchase. You can send an email to [email protected] or use the standard cancellation form, which you will find at the bottom of the trading conditions. You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.

If you have ordered a custom-made bicycle (made to order), it is a bike we produce just for you in your special colour (s), size, and component composition. When buying custom-made bicycles, there is, therefore, a full advance payment and no right of cancellation once the order is placed.

Please note that you will not receive a refund for shipping costs if you regret part of your purchase.

Return

Once you notify us of your intent to cancel your purchase, you have 14 days to return the item to us. You must pay for the package’s return yourself, and you are liable for any damage that occurs during transport.

The condition of the item when you send it back. If the item has lost value because you used it in a way that was not necessary to establish its nature, characteristics, or functioning, you can only recover a portion of the purchase price. The amount you can get back depends on the item’s commercial value, and in some cases, you may only get back the shipping costs.

We recommend that you send the item back in the original packaging. If the original packaging is missing, the item’s value may decrease.

No right of cancellation

These purchases cannot be cancelled:

• Custom-made bicycles (made to order) – Bikes that  are built using our bicycle configurator, according to your specifications or have been given a distinct personal touch

Refund of the purchase amount

If you regret your purchase, you will receive a refund. If the item is impaired, we deduct the amount you are liable for.

We will refund all payments received from you, but not delivery costs (this does not apply, however, to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we have received your message that you want to cancel the agreement. We will return the money to the same payment method you used for the purchase, unless we have agreed otherwise.

We can withhold payment until we receive confirmation that you have returned the item, unless you send us the return documentation.

The item is sent to:
Velorbis Ride In Style ApS
Horsekær 8
DK-2765 Smørum
Denmark
VAT No. DK44117509
Email:  [email protected]

You can also cancel the purchase by notifying us and, by prior arrangement only, handing the item over personally to the above address.

Note about our colour choices

The powder colours you can choose when designing your bike may differ somewhat between the computer screen/printer and the bike’s actual colour. We, therefore, encourage everyone who does not choose a standard black or white bike to visit our showroom in Frederiksberg or one of our service workshops. If, as expected, you cannot see the colour selection at our service workshops, you must contact Velorbis. You are responsible for ensuring that the colour code is the correct one you want. You can read more about the scale here: www.ral-farben.de

Warranty & Right of complaint

EU Warranty – Bicycles & E-Bikes
All Velorbis bicycles and e-bikes sold within the European Union are covered by a 24-month legal warranty in accordance with EU consumer protection laws. This warranty covers manufacturing defects in materials and workmanship under regular use.

For e-bikes, the warranty also covers electrical components, such as the motor, controller, and battery (excluding wear and tear and capacity loss over time).

Please note:
– The warranty does not cover damage caused by accidents, misuse, lack of maintenance, or normal wear (e.g. brake pads, tires, chain).
– To maintain warranty coverage, we recommend regular servicing according to our service guidelines.
– Proof of purchase is required for all warranty claims.

If a defect occurs within the warranty period, the product will be repaired or replaced free of charge.

After contacting us and acceptance of your warranty case, the faulty component must be returned to:

Velorbis Ride In Style ApS
Horsekær 8
DK-2765 Smørum
Denmark
VAT No. DK44117509
Email:  [email protected]

Terms and Conditions for Business (B2B) Purchases

There are the following differences between customer purchases and business purchases:

Delivery:

In business purchases, the customer has a duty to inspect for defects immediately on receipt.

Right of Cancellation:

No right of withdrawal is granted for commercial purchases.

Right of Complain:

You must file a complaint immediately after discovering a possible problem.  You have a 12-month right to make a complaint.

These terms and conditions were updated on 26th November 2025.

Velorbis Privacy Statement

We respect your privacy and your right to control your personal information. Our policy is simple: we will collect only contact data and valuable information about bicycle and accessory purchases. We securely protect your data. We do not and will not sell your information to third parties. This Privacy Statement (the ‘Statement’) explains the personal information we collect from you, either directly or indirectly, and how we will use it. Personal information is any information that can be used to identify you or that we can link to you. The Statement also explains the choices you can make about the data we collect and how you can control them. It applies to any Velorbis-controlled websites, as well as other offline interactions, such as visiting a Velorbis store or attending a Velorbis event. Please read this Statement carefully to understand how Velorbis may collect, use and share your personal information. The terms ‘we’, ‘us’, or ‘Velorbis’ are each intended as a reference to Velorbis trading as Velorbis Ride In Style ApS.

The Types of Personal Information We Collect

Information you provide to us

We collect the information you voluntarily provide to us, such as your name, phone number, and email address.

Information obtained from other sources

We may receive information about you from other sources, including third parties such as service partners and partners with whom we offer co-branded services or engage in joint marketing activities. We may also receive information about you from social media platforms. We protect data obtained from third parties according to the practices described in this Statement ,and we also apply any additional restrictions imposed by the source of data.

Information about children

We do not target or intend to attract children under the age of sixteen. Although visitors of all ages may navigate through our websites, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification from a parent, guardian, or discovery by other means, a child under sixteen has been improperly registered on our site by using false information, we will cancel the child’s account and delete the child’s personal information from our records.

Buying From Velorbis

We offer a service that lets customers buy directly from us online or in-store. When you buy from us, you may be asked to provide information to complete your purchase.

  • We collect your name, phone number (optional), email address, delivery/shipping address, and payment information.
  • Why: We use this information to complete your transaction, follow up on your purchase, address any delivery issues, handle returns, and address other matters related to your purchase. Processing your personal data for this purpose is necessary for the performance of the agreement we have with you. Please note that we do not store any payment or credit card information. We only use payment information in connection with the purchase.

How We Use Personal Information

Velorbis uses the data we collect to provide you with the Products and Services we offer, including to improve and personalise your experiences. We also use the data to communicate with you, for example, to inform you about your account, new products or services available, security, and other updates.

Velorbis uses the data for the following purposes:

  • Providing our Product Experience
  • Customer Support
  • Security, Safety, and Dispute Resolution
  • Business Operations
  • Communication, Marketing, and Advertising

Providing our Product Experience

We use data to provide, operate, and support the Velorbis Products and Services we offer. This processing is necessary to perform the agreement we have with you.

Customer Support

We use data to respond to customer inquiries, diagnose Product problems, repair customers’ Products, and provide other customer care and support services. This processing is necessary for the performance of the agreement we have with you and for our legitimate interests.

Security, Safety, and Dispute Resolution

We use data to protect the security and safety of Velorbis products and our customers, detect and prevent fraud, resolve disputes, and enforce our agreements. This processing is necessary to serve our legitimate interests.

Business Operations

We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interests.

Communication, Marketing, and Advertising

We use the data we collect to deliver and personalise our communications with you. For example, we may contact you by email or other electronic means to inform you about new Velorbis Products or Services, update you on an issue, or invite you to take part in a survey. This processing is necessary to serve our legitimate interests. We also use cookies and similar technologies to provide the most relevant Velorbis advertising to you. For information about managing email subscriptions and promotional communications, please visit your account.

To give you a better understanding of the personal information we collect and use on different occasions, you may interact with Velorbis. Please see the sections below.

How We May Share Personal Information

Velorbis does not and will not sell personal information about our customers.

We only disclose your data as described in this Statement. We may share information with the following types of third parties.

Third-Party Vendors

Velorbis uses a variety of third-party vendors to provide services such as website management and hosting, online Product purchases and shipping, credit card processing, and email communications. We only share your data as necessary. To complete a transaction, provide a Product or Service you have requested or authorised and only with vendors or agents working on our behalf for the purposes described in this Statement. In this case, your personal information will be shared with these agents or contractors, but only to perform services on behalf of Velorbis and in accordance with this Statement. It is in our legitimate interest to process your data for these purposes. For questions about third-party vendors, please email [email protected].

Compelled Disclosure

When legally required, strictly necessary for the performance of the services or to protect our rights or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organisations, our affiliates, or in legal proceedings.

Sale or Merger

We may share your personal information in the event of a merger, acquisition, or sale of all or a portion of our assets. Of course, we shall notify you via email and/or a prominent notice on our website and inform you of your rights. The Legal Bases for Using Personal Information

There are different legal bases that we rely on to use your personal information, namely:

Performance of a contract

The use of your personal information may be necessary to perform the agreement you have with us. For example, to complete the purchase or rent of a Velorbis Product, to register and maintain your account, to help with delivery issues, to handle returns, to register your Velorbis system, and to make sure that your Velorbis Product securely performs its basic functions or to respond to your requests.

Legitimate interests

We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse and improve our Velorbis Products and Services and the content on our websites and app, to send you notifications about software updates or information about Velorbis Products and Services or to use your personal information for administrative, fraud detection or legal purposes.

Security, Storage, and Retention of Personal Information We Collect

Security

We are committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable. While no Service is completely secure, Velorbis takes precautionary measures to help prevent the loss, theft, misuse, unauthorised access, disclosure, alteration, or destruction of your information. For example, we store the personal data you provide on computer systems with limited access and located in controlled facilities. We also ensure that our third-party data centre vendors provide adequate security measures.

Additionally, your data is protected with encryption, such as Transport Layer Security (TLS), during the transition over the Internet. Please note that your password is stored using a one-way hash, which means that it cannot be recovered (or disclosed) by anyone, including us; it can only be reset. You can access your Velorbis account information and our service only with an individual user login and password. To protect the confidentiality of your personal information, you must keep your password confidential and not disclose it to anyone. Please notify us immediately if you believe your password has been misused. You should always log out and close your browser when you finish your session. Please note that we will never ask you to disclose your password in an unsolicited phone call or email.

Storage

Velorbis will retain your personal information for as long as we deem it necessary to enable you to use the website, to provide services to you, comply with applicable laws (including those regarding document retention), resolve disputes with any parties, and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines. If you have a question about a specific retention period for certain types of personal information we process about you.

Your Rights and Choices

Your Rights

We want you to be in control of how we use your personal information. Subject to local law, you can do this in the following ways:

  • You can ask us for a copy of the personal information we hold about you.
  • You can inform us of any changes to your personal information or ask us to correct any of the personal data we hold about you.
  • In certain situations, you can ask us to erase, block, or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and
  • In certain situations, you can also ask us to send the personal information you have given us to a third party.

Where we are using your personal information based on your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal data based on legitimate interests or the public interest, you have the right to object to such processing at any time.

We rely on you to ensure that your personal information is complete, accurate, and up to date. Please do inform us promptly of any changes or inaccuracies in your personal information.

We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.

Your Choices

If you wish to access, edit or remove profile information, change your password, close your account, or request deletion of your data, you can do so by logging in to your account (if one has been created). If you cannot access certain personal information collected, you can always contact us by sending an email to [email protected]. We will respond to any request to access or delete your data as soon as possible, within 30 days at the latest.

Our Use of Cookies and Other Similar Technologies

We use cookies and similar technologies, such as pixels, tags, web beacons, and other identifiers, to help us personalise our website for you, remember your preferences, understand how users use our website or app, and help customise our marketing offerings.

Cookies

A cookie is a small data file containing a string of characters that is sent to your computer when you visit a website. When you revisit the website, the cookie allows that site to recognise your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Velorbis uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies remain on your computer or mobile device until they expire or are deleted. We use the following types of cookies on our website.

  • Strictly necessary cookies. These cookies are essential for you to browse our website and use its features. Without these cookies, services like shopping baskets cannot be provided.
  • Performance cookies. These cookies collect information about how you use our websites. This data may be used to help optimise our website and make it easier for you to navigate.
  • Functional cookies. These cookies allow our websites to remember the choices you make while browsing and personalise your experience. We may store your geographic location in a cookie, for instance, to ensure that we show you the website relevant to your area.
  • Third-party cookies. Third-party cookies are those placed by websites and/or parties other than Velorbis. These cookies may be used on our website to improve our products or services or to help us provide more relevant advertising. These cookies are subject to the respective privacy policies of the external services, for example, Facebook’s Data Use Policy.
  • Analytics cookies. We use analytics cookies, such as those from Google Analytics, to help us understand how long visitors stay on our website, which pages they find most useful, and how they arrived at velorbis.eu. To learn more about Google Analytics and your data, visit this Google webpage.

How to control Cookie settings

Most web browsers allow you to control cookies through their settings preferences. However, if you limit websites’ ability to set cookies, you may impair your overall user experience, as it will no longer be personalised to you. Some browsers offer a “Do Not Track” (“DNT”) signal that lets you indicate your preference regarding tracking and cross-site tracking. Although we do not currently employ technology that recognises DNT signals, we will only process your data in accordance with this Statement. Below, you can learn about how to control cookie settings on popular web browsers:

  • Google Chrome
  • Internet Explorer
  • Safari
  • Firefox

Pixels

In addition to cookies, we sometimes use small graphic images known as ‘pixels’ (also known as web beacons, clear GIFs, or pixel tags). We use pixels in our email communications to you (if you have selected to receive them) to help us understand whether they have been viewed. We also use third-party pixels (such as those from Google, Facebook, and other advertising networks) to help us provide advertising that is relevant to your interests. Learn more about our advertising and marketing activities below.

Other Identifiers

When you use our app, we collect a unique ad-tracking identifier from your device (the Advertising Identifier or “IDFA” on iOS devices and the Google Ad ID or “AID” on Android devices) so we can learn more about our app users and provide the most relevant messaging and marketing. Although these identifiers are unique to your device, they do not contain any of your personal information, such as your name or email address. How to control Identifier Settings

You can control how these identifiers are used, including resetting them, in your device settings. Belo,w you can learn about how to control cookie settings on popular web browsers:

  • Apple iOS
  • Android

Advertising and Modern Marketing Tools

Velorbis may work with third-party advertisers that use cookies and similar technologies to provide more relevant advertising about Velorbis Products and Services on our websites and across the internet. To provide this “interest-based advertising”, parties combine non-personal data about your online activities over time to help tailor the advertising we deliver to you. Examples of this may include a Velorbis advertisement on a Facebook page, a Google-owned page (such as a search results page or YouTube), or a site within Google’s advertising network. We do not share your personal information as part of this process. Where necessary, we obtain your consent for this process. At all times, you can opt out of these personalised ads from third-party advertisers and ad networks that are members of the Network Advertising Initiative (NAI) or that follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioural Advertising by visiting the opt-out pages on the NAI websites and DAA websites. Opting out may make the ads you see online less relevant to you.

If you have opted out of receiving communications from us, we will not use your email for interest-based advertising.

How to Contact Us

If you have any questions about the use of your personal information, please get in touch with us:

Email:  [email protected]

Unless otherwise stated, Velorbis is a data controller for personal data we collect through the Velorbis Products and Services, subject to this Privacy Statement.

Changes to Our Privacy Statement

Velorbis Ride In Style ApS may modify or update this Statement when necessary to reflect customer feedback and changes in our Service. Please review it regularly.