Ride In Style ApS
VAT No. DK44117509
Email: [email protected]
We strive to answer inquiries within 24 hours and within 5 working days at the latest.
Reservation of amounts on payment cards:
If you pay with an international payment card, the amount is reserved immediately. The money is reserved on your card or account until:
1) we raise the amount when we send the item (exception for custom-made bicycles, see below), or
2) until the money is released according to agreement with your card issuer.
You can read more about the rules for your specific card from your card issuer.
In the case of orders for custom-made bicycles, the money is withdrawn when ordering. A custom-made bicycle is a bicycle with a delivery time of 4-10 weeks and which we produce just for you in your special color(s), size, and component composition.
Non-custom-made bicycles: Our stock of bicycles is located in remote storage in Denmark and we (out)deliver as a starting point within 1-5 working days.
Custom-made bicycles: We produce your specially designed Velorbis bicycle to order in Germany and, as a rule, we deliver within 4-10 weeks.
Right of cancellation
Here we distinguish between stock bikes and custom-made bikes. The following applies to stock bikes: You have a 14-day right of withdrawal when you shop with us via the website. The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in the same purchase, but they are delivered individually, the deadline runs from the day you receive the last item.
The deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send an email to [email protected] or use the standard cancellation form, which you will find at the bottom of the trading conditions. You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.
If you have ordered a custom-made bike (made to order), it is a bike we produce just for you in your special color(s), size and component composition. When buying custom-made bicycles, there is therefore full advance payment and no right of cancellation once the order is placed.
Please note that you will not get the shipping costs back if you regret part of your purchase.
Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us. You must pay for the package to be returned yourself, and you are liable if any damage occurs during transport.
The condition of the item when you send it back. If the item has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and way of functioning of the item, you can only get a part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean you can only get back the shipping costs.
We recommend that you send the item back in the original packaging. If the original packaging is missing, this may lead to a decrease in the value of the item.
No right of cancellation
These purchases cannot be cancelled:
• custom-made bike (made to order) – Bikes that are built in our bike configurator, according to your specifications or have been given a distinct personal touch
Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.
We will refund all payments received from you, but not delivery costs (this does not apply, however, to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we have received your message that you want to cancel the agreement. We return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.
We can withhold payment until we have received the item unless you send us documentation that you have returned it.
The item must be sent to:
Ride In Style ApS
VAT No. DK44117509
Email: [email protected]
You can also cancel the purchase by notifying us and, only by prior arrangement, handing over the item personally to the above address.
Especially around color choices
The powder colors that can be chosen by designing your own bike may differ somewhat from your computer screen / printer to the real color of the bike. We therefore encourage everyone who does not choose a standard black or white bike to visit our showroom in Frederiksberg or one of our service workshops. If, as expected, you cannot see the color selection at our service workshops, you must contact Velorbis. You yourself are responsible for ensuring that the color code is the correct one that you want. You can read more about the scale here: www.ral-farben.de
Right of complaint
When you shop with us as a private consumer, the rules of the Danish Purchase Act apply to the purchase of goods. This means that you have the right to complain about a faulty product or component for 24 months. ALWAYS contact us before handing in the (electric) bike with a detailed description of the problem, preferably supported by pictures and video material. If your complaint is justified, this means that you can either have the defective component repaired or replaced, depending on the specific situation.
The faulty bicycle/component must be returned to:
Ride In Style ApS
VAT No. DK44117509
Email: [email protected]
Terms and Conditions for Business Purchases
There are the following differences between customer purchases and business purchases:
In business purchases, the customer has a duty to inspect for defects immediately on receipt.
Right of Cancellation:
No right of withdrawal is granted for commercial purchases.
Right of Complain:
You must make a complaint immediately after you have discovered a possible problem. You have a 12 month right to make a complaint.
Velorbis Privacy Statement
We respect your privacy and your right to control your personal information. Our policy is simple, we will only collect contact data and useful information regarding bicycle and accessory purchases. Your data is securely protected by us. We do not and will not sell your information to third parties. This Privacy Statement (the ‘Statement’) explains the personal information we collect from you, either directly or indirectly, and how we will use it. Personal information is any information that can be used to identify you or that we can link to you. The Statement also elaborates on the choices you can make about the data we collect, and how you can control these decisions. It applies to any Velorbis-controlled websites, as well as other offline interactions, visiting a Velorbis store, or attending a Velorbis event. Please read this Statement carefully to understand how Velorbis may collect, use and share your personal information. The terms ‘we’, ‘us’, or ‘Velorbis’ are each intended as a reference to Velorbis trading as Velorbis ApS.
The Types of Personal Information We Collect
Information you provide to us
We collect the information you voluntarily provide to us, such as your name, phone number, and email address
Information obtained from other sources
We may receive information about you from other sources, including third parties, such as service partners and partners with whom we offer co-branded services or engage in joint-marketing activities. We may also receive information about you from social media platforms. We protect data obtained from third parties according to the practices described in this Statement and we also apply any additional restrictions imposed by the source of data.
Information of children
We do not target and is not intended to attract children under the age of sixteen. Although visitors of all ages may navigate through our websites, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification from a parent, guardian or discovery by other means, a child under sixteen has been improperly registered on our site by using false information, we will cancel the child’s account and delete the child’s personal information from our records.
Buying From Velorbis
We offer a service for customers to buy directly from us at www.velorbis.dk or at a Velorbis retail store. When you buy from us, you may be asked to provide information so that we can complete your purchase.
- We collect your name, phone number (optional), email address, delivery/shipping address, and payment information.
- Why: We use this information to complete your transaction, carry out any follow-up with you about your purchase, help with any delivery issues, and handle returns, and other issues related to the purchase. Processing your personal data for this purpose is necessary for the performance of the agreement we have with you. Please note, we do not store any payment or credit card information. We only use payment information in connection with the purchase.
How We Use Personal Information
Velorbis uses the data we collect to provide you with the Products and Services we offer, which includes using data to improve and personalize your experiences. We also use the data to communicate with you, for example, informing you about your account, new products or services available, security, and other types of updates.
Velorbis uses the data for the following purposes:
- Providing our Product Experience
- Customer Support
- Security, Safety, and Dispute Resolution
- Business Operations
- Communication, Marketing and Advertising
Providing our Product Experience
We use data to provide, operate, and support Velorbis Products and Services we offer. This processing is necessary for the performance of the agreement we have with you.
We use data to respond to customer inquiries, diagnose Product problems, repair customers’ Products and provide other customer care and support services. This processing is necessary for the performance of the agreement we have with you, as well as to serve our legitimate interest.
Security, Safety, and Dispute Resolution
We use data to protect the security and safety of Velorbis products and our customers, to detect and prevent fraud, to resolve disputes, and enforce our agreements. This processing is necessary to serve our legitimate interests.
We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business. This processing is necessary to serve our legitimate interests.
Communication, Marketing, and Advertising
To give you a better understanding of the personal information we collect and use on different occasions you may interact with Velorbis, please see the sections below.
How We May Share Personal Information
Velorbis does not and will not sell personal information about our customers.
We only disclose your data as described in this Statement. We may share information with the following types of third parties.
Velorbis uses a variety of third-party vendors to carry out services like website management and hosting, online Product purchases and shipping, credit card processing, and email communications. We only share your personal data as necessary. To complete a transaction, provide a Product or Service you have requested or authorized and only with vendors or agents working on our behalf for the purposes described in this Statement. In this case, your personal information will be shared with these agents or contractors but only for the purpose of performing services on behalf of Velorbis and in accordance with this Statement. It is in our legitimate interest to process your personal data for these purposes. For questions about third-party vendors, please send an email to [email protected].
When legally required, strictly necessary for the performance of the services or to protect our rights, or the rights of our affiliates or users, we disclose your personal information to law enforcement authorities, investigative organizations, our affiliates or in legal proceedings.
Sale or Merger
We may share your personal information in the event of a merger, acquisition, or sale of all or a portion of our assets. Of course, we shall notify you via email and/or a prominent notice on our website and inform you of your rights. The Legal Bases for Using Personal Information
There are different legal bases that we rely on to use your personal information, namely:
Performance of a contract
The use of your personal information may be necessary to perform the agreement you have with us. For example, to complete the purchase or rent of a Velorbis Product, to register and maintain your account, to help with delivery issues, to handle returns, to register your Velorbis system, and to make sure that your Velorbis Product performs its basic functions in a secure way or to respond to your requests.
We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyze and improve our Velorbis Products and Services and the content on our websites and app, to send you notifications about software updates or information about Velorbis Products and Services or to use your personal information for administrative, fraud detection or legal purposes.
Security, Storage, and Retention of Personal Information We Collect
We are committed to protecting the security of your personal information. However, while we take reasonable precautions to guard the personal information we collect, no security system is impenetrable. While no Service is completely secure, Velorbis takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. For example, we store the personal data you provide on computer systems that have limited access and that are in controlled facilities. We also ensure that our third-party data center vendors provide adequate security measures. Additionally, your data is protected with encryption, such as Transport Layer Security (TLS), during the transition over the Internet. Please note, your password is stored using a one-way hash, which means that it cannot be recovered (or disclosed) by anyone, including us, it can only be reset. You can only access your Velorbis account information and our service through the use of individual user login and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. Please notify us immediately if you believe your password has been misused. You should always log out and close your browser when you finish your session. Please note, we will never ask you to disclose your password in an unsolicited phone call or email.
Velorbis will retain your personal information for as long as we deem it necessary to enable you to use the website, to provide services to you, comply with applicable laws (including those regarding document retention), resolve disputes with any parties, and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this Privacy Statement and our internal retention guidelines. If you have a question about a specific retention period for certain types of personal information we process about you.
Your Rights and Choices
We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:
- you can ask us for a copy of the personal information we hold about you;
- you can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;
- in certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and
- in certain situations, you can also ask us to send the personal information you have given us to a third party.
Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to the use of your personal information.
We rely on you to ensure that your personal information is complete, accurate, and up to date. Please do inform us promptly of any changes or inaccuracies in your personal information.
We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal information. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to file a complaint with the data protection authority in your country (if one exists in your country) or supervisory authority.
If you wish to access, edit or remove profile information, change your password, close your account or request deletion of your personal data, you can do so by logging in to your account (if one has been created). If you cannot access certain personal information collected, you can always contact us by sending an email to [email protected]. We will respond to any request to access or delete your personal data as soon as possible, certainly within 30 days.
A cookie is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Velorbis uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. We use the following types of cookies on our website.
- Strictly necessary cookies. These cookies are essential for you to browse our website and use its features. Without these cookies, services like shopping baskets cannot be provided.
- Performance cookies. These cookies collect information about how you use our websites. This data may be used to help optimise our website and make it easier for you to navigate.
- Functional cookies. These cookies allow our websites to remember the choices you make while browsing and personalise your experience. We may store your geographic location in a cookie for instance, to ensure that we show you the website relevant to your area.
- Third-Party cookies. Third-party cookies are those placed by websites and/or parties other than Velorbis. These cookies may be used on our website to improve our products or services or to help us provide more relevant advertising. These cookies are subject to the respective privacy policies for these external services, for example, Facebook Data Use Policy.
- Analytics cookies. We use analytics cookies, like those offered by Google Analytics, to help us understand things like how long a visitor stays on our website, what pages they find most useful, and how they arrived at velorbis.eu. To learn more about Google Analytics and your data, visit this Google webpage.
How to control Cookie settings
Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impair your overall user experience, as it will no longer be personalised to you. Some browsers offer a “Do Not Track” (“DNT”) signal where you can indicate your preference regarding tracking and cross-site tracking. Although we do not currently employ technology that recognises DNT signals, we will only process your personal data in accordance with this Statement. Below you can learn about how to control cookie settings on popular web browsers:
- Google Chrome
- Internet explorer
In addition to cookies, we sometimes use small graphic images known as ‘pixels’ (also known as web beacons, clear GIFs, or pixel tags). We use pixels in our email communications to you (if you have selected to receive such communications) to help us to understand whether our email communication has been viewed. We also use third party pixels (such as those from Google, Facebook, and other advertising networks) to help us provide advertising that is relevant to your interests. Learn more about our advertising and marketing activities below.
When you use our app, we collect a unique ad-tracking identifier from your device (the Advertising Identifier or “IDFA” on iOS devices and the Google Ad ID or “AID” on Android devices) so that we can learn more about users of our app and provide the most relevant messaging and marketing. Although these identifiers are unique to your device, they do not contain any of your personal information such as your name or email address. How to control Identifier Settings
You can control how these identifiers are used, including the ability to reset them, through your device settings. Below you can learn about how to control cookie settings on popular web browsers:
- Apple iOS
Advertising and Modern Marketing Tools
If you have opted out of receiving communications from us, we will not use your email for interest-based advertising.
How to Contact Us
If you have any questions about the use of your personal information, please contact us:
Email: [email protected]
Unless otherwise stated Velorbis is a data controller for personal data we collect through the Velorbis Products and Services subject to this Privacy Statement.
Changes to Our Privacy Statement
Ride In Style ApS may modify or update this Statement when necessary, to reflect customer feedback and changes in our Service. Please review it regularly.